Free Ground Shipping

Free ground shipping of orders to the  lower 48 United States, Alaska and Canada only. Hawaiian and International customers please contact us for shipping and pricing information.

 Return Policy

Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping costs. This means that the merchandise must be in it's original shipping box with the seal unbroken. Shipping is non-refundable. All returns are subject to inspection before refund is given.

Opened: Opened merchandise may be returned for a store credit less a 15% restocking fee for all items, providing merchandise is returned  in its original shipping carton, undamaged with it's instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return.

Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty. We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns

Replacement Parts: If for any reason during the lifetime of your drying rack  a part becomes damaged, bent or broken, or otherwise unusable. We will replace that part free of charge less shipping. We stand behind these racks, and believe them to be the best value on the market today. We refuse to have a dissatisfied customer.